For USA & non-EU orders, visit here.

Shipping within THE EU

We ship as freight on euro pallets. Acoustic treatment is bulky and heavy, so we need to pack it securely on the pallet.

  • Be prepared to collect your shipment in front of your door. Our carriers deliver only in front of the house.

Delivery company: depending on the location, we choose the best option for you.

  • DHL, DB Schenker, UPS, FedEx, GLS, and DPD are available.

The shipping costs depend on the size and weight of your order.

  • The final price depending on your address is stated in the checkout section.

  • If your country is not on the shipping list stated in the checkout section, contact us to get a direct quotation.

Personal collection at our workshop in Varnsdorf, Czech Republic, is always free.

Contact us for shipping rates outside the European Union.

Delivery time

As we make all our products by hand, it may take a few days or even weeks until we finish your order and ship it to you.

After you place your order, we will confirm the delivery time with you by email so you know when to expect your products. If you want to know more precisely before ordering, don’t hesitate to reach out to us.

  • Currently, it usually takes 3-6 weeks to finish an order.

 

Payment

Online-store:

All prices are stated as VAT inclusive. The payment is done via a secure card payment system service Stripe or you can use PayPal.

  • Mastercard, Visa, and Apple Pay are accepted.

Invoice:

The order of customized products is placed outside the internet store, via email. For this, we accept payment via standard SEPA bank transfer.

  • Payment in advance is required.

B2B without VAT applied:

Contact us to get a direct quote without VAT applied.

DISCLOSURES

Product finish disclaimer:

Please note that due to the nature of the furniture business, we cannot guarantee that the finish of the ordered products will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally.

As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the website may differ in color due to differences in resolution, color settings, and brightness of computer monitors.

Product Returns:

All Ekustik® custom-made products are non-returnable. Unauthorized returns will be refused and returned freight collect. Delivered orders may not be returned for any reason whatsoever except when repair or replacement is indicated and approved by Ekustik®.

Product Claims:

All Ekustik® products are carefully inspected before shipment. All claims against Ekustik®, including defects, shortages, and/or errors must be made in writing with accompanying photographs within 5 days after receipt of the product. Failure to make such a claim shall constitute full acceptance of the product and waiver of all defects, shortages, and/or errors ascertainable under inspection. Customers should carefully inspect all items at the time of delivery and note any obvious damage on the delivery receipt. All claims for damage to goods while in transit must be settled with the carrier by the consignee. Ekustik® is not responsible for any damages due to shipping or local delivery. Any damage or loss must be claimed by the consignee with the carrier within 5 days and all packing materials must be retained until inspection is made by all parties.